Refund Policy

Last updated 2026-10-10

Memberships are billed through Whop, so Whop's refund process is the one that moves the money. This page says what we add to it, what cancelling does, what a consumer in the EU or the UK can expect, and what happens to your access when a refund is granted or a payment fails.

1.Whop bills the membership

Every FloSignals membership is bought through Whop's checkout, billed by Whop and refunded through Whop. Whop's terms and refund process apply to the payment itself. We do not hold your card and cannot move money; what we can do is open and close access, and we do that on Whop's word, checked each time you sign in. [owner to confirm whether FloSignals or Whop is the seller of record for the membership]

2.What FloSignals offers

[owner to decide — proposed: if this is your first FloSignals membership, you may ask for a full refund of your first payment within 7 days of it, once, by emailing us; the market norm among comparable vendors is 30 days, once. Renewals, plan changes, later payments and add-ons are not refundable under this clause.]

A refund requested under this clause is processed through Whop, which [owner to confirm Whop's refund timing — usually returns the money within 10 business days]. Once it is granted the membership ends, and with it the indicator grants, the Discord roles and the member areas, at your next sign-in or within seven days.

If we end your membership for a reason that is not yours, or stop offering the service, we refund the unused part of the period you paid for, through Whop.

3.Consumers in the EU and the UK

If you are a consumer in the EU or the UK and you did not ask us to start immediately, you may cancel a new purchase within 14 days for a full refund by emailing us or through Whop. If you asked us to start immediately — which is what opening the member areas at checkout means — you lose that right once they are opened for you; our own guarantee above still applies.

4.Cancelling

Cancel at any time from your Whop account. Cancelling stops the next renewal; it does not refund the period you are in, and your access continues to the end of that period. An email, a Discord message or a support ticket does not cancel a membership — only the cancellation in Whop does.

5.Failed payments and chargebacks

If a renewal payment fails, Whop tells you and may retry it. Access stays open while it retries; if the retries fail, the membership ends and your access closes at your next sign-in or within seven days.

If a payment is reversed by a chargeback, Whop reports the membership as ended and your access closes the same way. A chargeback filed instead of asking us first may lead us to decline future memberships. If something is wrong with a charge, write to us — it is quicker.

A member removed for breaking the Terms of Use or the Community Rules is not refunded.

6.Software licences

FloCharts Developer and Commercial licences, and standalone FloScript commercial licences, are sold, when offered, under their own agreements, and fees for them are not refundable except where the law requires it. See Licences & Notices.

7.Contact

[support@flosignals.com or flosignals@gmail.com — pick one]